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We Do Not Allow
Browsers,
Tourists & Sightseers !!!
We are
committed to
keeping our
present
customers
happy & well
serviced !!!
If you have
new business
you want to
conduct
please call
us before
you come
out.
You can
almost
always make
an instant
appointment
simply by
calling.
We are very
friendly &
easy to deal
with if you
are an
actual
customer
!!!!
There are
people who
would seek
to
"Come look
at our
museum for
several
hours"
We can no
longer
accommodate
these people.
Our setups &
warranty
policies are
second to
none.
Mail Drop &
Ship To
Address Only
Ed
Roman Guitars
7345 South
Durango Dr.
#B107-272
Las Vegas
Nevada 89113
You can ship
or mail
anything
directly to
this
address.
This Is Only
A Mail Drop
STAFF
Scott:
Scott@edroman.com
Store
manager &
most
knowledgeable
salesperson.
Please don't
forget to
give Scott a
phone number
& best time
to call.
Specializes
in Jackson,
Ibanez, BC
Rich,
Gretsch,
Rainsong,
Ovation,
Takamine,
Ed
Roman:
edroman@gmail.com Make
Sure you
leave a
phone number
or your
email will
very
possibly go
into the
spam
collector.
Ed primarily
handles
custom made
guitars,
Steinberger
guitars &
parts
sales,
Custom kit
guitar
sales.
Also handles
trade in's &
does the
purchasing
of used
guitars.
AGAIN,
Make sure
you leave a
phone number
or
your email
will go into
the spam
collector.
Ed gets
too many emails a
day not
counting
spam.
Usually only
about 5 of
these emails
amount to a
sale. So
please don't
bother
emailing him
with trivial
serial
number
questions
etc etc.
If you
want to
purchase a
guitar
We Are Here
For You.
If you are
just passing
the time of
day sending
emails
please don't
expect an
answer.
Please don't
email Ed
unless you
are truly
interested
in
purchasing a
custom
guitar. If
you have a
question,
please word
it so that
he can give
you a yes or
no answer.
Multiple
questions
will be
returned. Ed
does not do
price quotes
by email. If
you are
selling a
guitar Ed
would rather
you called
him
directly.
Joanne
Roman:
rguitars@gmail.com Contact
Joanne for
tracking
numbers. &
claims or if
anything was
missing from
your order.
She is also
the one to
discuss
factory
warranty
problems,
rebate
problems and
general
customer
service.
She is very
helpful and
has the
patience of
a
saint. (She
puts up with
Ed) If you
have a
persistent
problem of
any kind,
Joanne will
shove
slivers
under Ed's
Fingernails
until your
problem is
solved.
Also we are
looking for
content for
http://www.celebrityrockstarguitars.com
So if you
want to
write some
editorial or
you have
pictures etc
we will try
to get a
page up for
you.
Bob
bob@edroman.com
Parts &
Repairs
Bob does not
quote
pricing he
is the head
technical
advisor.
First
priority
always goes
to people
who call
when they
are ready to
buy.
Read
Carefully
(Because
there are
lots of
spammers,
out there
that make it
impossible
to
communicate
intelligently
through
Email.)
At Ed
Roman's we
prefer to
talk to our
customers,
We are not
overly keen
on quoting
prices by
Email. We
have taken a
lot of heat
for our low
prices,
Especially
when someone
uses them to
wedge a
better deal
out of their
local
dealer. Once
we get to
know you,
and you have
established
a buying
pattern. We
will of
course Email
you with
prices. Just
please bear
with us at
first until
we get to
know each
other. If
you have a
better price
than we give
you. Please
tell us, we
will always
do our best
to make the
deal fly.
Please
don't send
the
same email
to more than
one person.
If you do
the email
will be
picked up as
SPAM and not
reach
anyone.
We try to
answer all
Emails and
we do our
best to give
you the best
deals we can
afford to,
If you don't
get an
answer it's
probably
because our
spaminator
snagged it
before it
came in
Answers To
Most Asked
Questions
(please read
this, it
will save us
both a lot
of time)
We do not
accept
credit cards
outside of
the USA so
don't ask.
We will only
accept
checks &
wire
transfers.
Paypal is
still a
ripoff, but
if you must
use it for
small orders
it serves
it's
purpose.
Expensive
sales using
Paypal is
foolish
because they
charge 4 to
5 percent
Ouch
Anything
over $500.00
it's cheaper
to do a
Wire
Transfer
On custom
made or
specially
ordered
guitars we
will only
accept Cash,
Money
Orders,
Checks or
Wire
Transfers
only. We
cannot
condone or
accept
cancellations
on custom
guitars.
We do not
accept
credit cards
on deposits
for special
orders. The
credit card
companies
have
recently
advised us
that we must
deliver the
item within
a specified
time. Many
times the
companies
could not
deliver the
item to us
within that
time.
Therefore it
is
impossible
for us to
deliver on
time.
We still
will accept
pay pal as
long as the
customer
pays the
fees. |